I went to the Hyundai dealership near me today for an oil change, alignment check and tire rotation since they are still free with the Venue's maintenance package (hehehehehehe). I've been there twice before and have had nothing but good experiences both times.
The process is you drive up, a greeter chats with you for a min then gets in a takes a bunch of pics then leads you to an office tech guy. The first thing I heard my office tech guy say was, "I'm not up again". The other techs all then proceeded to explain to him why he was up again. He was a nice, older guy and I told him why I was there and asked him if it was still covered by my package (hehehehehehe). Anyway he told me he wasn't sure. That was funny because when I set the appointment the girl on the phone told me she wasn't able to ansqwer that same question and I'd have to ask the tech when I arrived. So whatever, he prints out the work order and then asks me to sign it and I say I'd rather not until I know if I'm paying for it or not. He was ok with that. He then told me it's be around 90 mins so I went to the waiting area.
It a very nice waiting room, off to the side of, but in the and part of the main showroom. I got some coffee (which is nice they offer, they have like a Coke Freestyle machine but for coffee) I read the paper, watched some youtube and then 90 mins had passed. It took way less than 90 mins the two other times so I then go to ask for an update from my tech. When I get to him he has clearly forgotten who I was, let alone what car I dropped off. He asked me to wait and went in the garage. When he came back about 10 mins later he was honest and said that my car was never put in the lineup for service. I was annoyed but he told me it's be done now in 30 mins. He was right, it was done in 25.
So I waited 2 hours which sucked but if the worst thing that happens to me this week is I had to wait that long for free car maintenance, it'll be a pretty good week.
Also I was told I only have 1 free service left so I guess he figured out my package (hehehehehehehe) somehow. He didn't tell me any details but I think I remember being told when I bought it that it lasts for 3 years. I'm guessing they also told me 3 years or 4 services, whatever comes first.
I got the car in May 2024. If the past 2 years and 4 months is any indication, I won't need another service until the end of June. I set an alarm for the end of April to get one whether I am at the milage or not cause I'm not missing out on my last free service.