Adventures In Koopland

JHDK

JHDK

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Oct 11, 2008
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Wolf said:
1overview.jpg
Click to expand...

That is pretty much exactly what I want to do. I also want to get one of those big ass batteries that are basically a generator so I can have power with the car turned off. You can get solar panels that plug into them and go on the roof but I don't think I need that. I could charge it at home or if I use it to camp I can charge it while driving or at a McDonalds or Starbucks. Also black out curtains are a must.

Something like this:

 
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Wolf

Wolf

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JHDK said:
That is pretty much exactly what I want to do. I also want to get one of those big ass batteries that are basically a generator so I can have power with the car turned off. You can get solar panels that plug into them and go on the roof but I don;t think I need that. I could charge it at home or if I use it to camp I can charge it while driving or at a McDonalds or Starbucks. Also black out curtains are a must.
Click to expand...

A generator would be a plus as long it is quite. I haven't look into solar panels yet and that could work out. But will the power be strong enough to run certain things, which I can't think of anything right now? Because I never been camping before or ever used propane. Because I was thinking of getting a camping stove in the future, do they require a lot of propane or not?

camp-stove-2x1-fullres-22-1024x512.jpg
 
Wolf

Wolf

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As again I don't know anything about propane. Yea it small, but I don't know does it use a lot of fuel or how many hours you can get out of it. I could do some research but I have no use for it right now and it probably won't be years until I can go camping for myself.
 
JHDK

JHDK

Release Robin's Bra
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Aaron said:
You nervous or excited?
Click to expand...

If I'm being honest, a lot more nervous than excited. A bunch of stuff I haven't done in nearly 10 years will be happening tomorrow. On top of all that, there is no way in the world this job will be as cushy as my last one. There I was able to play around watching movies and posting here for pretty much half of every shift. Also, I could vape at will. I went and got some of those nicotine mints to make up for losing that perk. And I'm getting paid less, so that sucks. But I do now have a new full time job in under 3 weeks since I lost my last one and these people know about my record going into it so I am thankful for that.

I'll probably be tired when I get back tomorrow but I'll post my thoughts on the new gig sometime soon.
 
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JHDK

JHDK

Release Robin's Bra
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First day went well. Like I expected and unlike my last job, there is no time to get paid while browsing DRC or the internet in general. Some of the stuff was a bit boring but other stuff was interesting. Overall I'd say it was a good first day and it appears to be a good enough job.
 
JHDK

JHDK

Release Robin's Bra
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What's real nice is that all through the training at the new gig I will be getting double paychecks since I'm still getting paid out from my vacation time in my last job.
 
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JHDK

JHDK

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First week went well. There is a ton of stuff to learn. None of it is all that hard but there is so much that it can be difficult to take it all in at once. We repeat stuff a bunch and after doing the same thing 2 or 3 time I catch on and have no problems but the first time can be challenging. There are a bunch of people in the training, around 25. 1 already dropped out. All the people are nice. There are now 2 more weeks of training and once that's over I can see myself sticking with this for awhile. While the training can be tough, I'm sure once I've been doing it for a month or 2 it will be like second nature. It is much more work than my last job but I expected that. Overall it was a good first week and I'm happy to be there.
 
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JHDK

JHDK

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Tomorrow we get tested on the stuff we learned last week. While I was able to do it all in practice and with the notes I took during the training, I'm still nervous about screwing it up. We'll see how it goes. 2 more weeks of training.
 
JHDK

JHDK

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Today I got to shadow an employee that has been through the training and has been working the job for about a year. It gave me a lot of confidence. In training all of it can seem kinda daunting but watching someone who knows what their doing made me think I could get there sooner than I originally thought.

We have to take tests throughout our training and we need to keep an average of at least 85% to keep the job. So far we have had 3 tests. In the first one I got an 86%. That scared me into taking the training more serious and in the second test I got 100% and the third I got a 98%. We have the final test coming up on Monday and I took serious notes. While talking, the instructor will say things like "this will probably be on the test" so for the "final" I have taken copious notes (shout-out to my Stern fan brethren there). Here are my notes for Monday's test:

1. When did we begin operation of our first school - Fall 2002.
2. True of false - student tech assists CA employees with computer issues - FALSE
3. Accreditation is AdvancedEd.
4. What subjects and grades do we offer gifted and talented - 3-8 language arts, math and science
5. What is your role as Customer care agent - Act as FRONT-LINE for all enrolling and enrolled families or students, act as TRIAGE for all other departments. Serve as ADVOCATE for families to ensure complete resolution of their issues.
6. True or false - the returns dept is responsible for CA order and returns processing of curriculum materials and computer equipment - FALSE.
7. What does IR stand for - Immunization Record.
8. What type of assets in asset aware - desktop, monitor, laptop, tablet, printer.
9. Withdrawing an enrolled student - click on ISW dataview.
10. To withdraw a student when in the enrollment process - use WDEP dataview.
11. Why do we create IA's - To document calls and escalate an issue to a specific person or department to resolve.
12. Identify and briefly explain the process of the 4 stages - SEE NOTES.
13. 3 document that are standard for most states for proof of residence - utility bill, lease agreement, mortgage statement.
14. 2 tech hardship states - FL and AL.
15. 2 states where we do not provide tech - TX, GA, SC.
16. 3 docs that may be required to place student in certain grade - report card, unofficial transcript, IEP.
17. What does POR stand for- Proof of Residency.
18. Family calls and says they are moving what flag on their account? - POR Flag.
19. 3 situation to create an Issue Aware ticket - change of address, damaged materials, issue with teacher, stop shipment, missing materials.
20. Who is at the center of CA program - The students
21. When can a k-8 student begin to take electives? - after 30 days and in good academic standing.
22. If a family withdraws prior to disbursement to their ISP they will not receive it - TRUE.
23. Where do you go to view what materials have been ordered for a student? - Order Aware.
24. What does IEP stand for? - Individualized Education Plan
25. True or false - if family indicated on FIF that they can not participate w/o getting computer a flag is placed on their FIF - TRUE.
26. What is the form used in lieu of a report card for k-8 who have been home-schooled the year before - Prior academic history form.
27. 3 advantages of CA over home school - Free, Certified teachers, State tests. - LIST WHAT CA DOES AND HOME SCHOOL DOES NOT.
28. Mission statement - Uniquely Individualized Learning Plan.
29. True or false- If updating a rolling IA do you change the heading and the owner of the ticket - FALSE.
30. What are the ISP disbursement months - Dec, March, June.
31. What form is used to create HH pin - FIF.
32. 3 ways to submit docs - Fax, Mail or Upload
33. Where to look in Connexus account to see last time user logged in - User overview, details box.
34. What doe iNaCA stand for - International Connections Academy.
35. Who acquired Connections in 2011 - Pearson.
36. PULL UP DEMO CONNEXUS AND ANSWER QUESTIONS
-Identify stage student is in
-Find CA start date - LOOK IN ORDER AWARE
-identify what roll that individual is by - Location Overview
- Where to look to see if they were assigned a laptop - ASSET AWARE
- Find HH PIN
- Identify Student vs Caretaker
- Order Aware to see what has been shipped to family - Truck icon means shipped
-What needs to be done for student to move to next stage
37. FERPA - Family Educational Rights and Privacy Act.
38. Where to go to check if a doc is invalid or incomplete - Document Process Tracking, Call Log
39. What call-flow option for someone calling to get more info - Qualify a Student.
40. We get a picture of contact center verification where it says if the adviser is listed
How to handle call and - Transfer to the specialist.
 
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