Okay, I call to activate my new XM radio today. I get a machine at first, and it will not comprehend me and will not do what I want to do. So then I say "customer servce". After a 10-minute wait, I get this foreign woman who I can't understand for the life of me. But from what I do understand, she's insisting I alraedy have a previous XM account, which I know I do not. Finally, she transfers me to someone else, who simply says "we can't activate radios right now...call back in 30 minutes." I then go home, turn on the computer, and get the radio activated online...whew! Then I call Sirius to cancel that account. They ask why, I tell them I now have XM, they say they understand, tell me I have a refund coming, and are very nice about it all. Makes me wish just a bit I hadn't left them!