Ban/Home (forced restart) Slacker support is making it clear that this should only be used if your G2 becomes totally non responsive and this is after pausing it and letting it sit for 2 hours where it will do an auto shut-off. There have been so cases where the G2 will not sign in to refresh stations. Please pause the device, let it shit for 2 hours and it will auto-shut off, this could possibly fix the signing in issue. If you find that it does not, you may need to do a factory reset. Do not get in the habit of forcing a shut down by using the Ban/Home buttons. Slacker support strongly recommends you avoid doing this. They akin this to shutting down a computer by just pushing and holding the power button down. This does not give the device a chance to go through the proper shut down procedure and could cause other issues. If your G2 won't turn off or won't start up you can do a manual reset: (G2 Only) Try the procedure above letting the G2 sit for 2 hours to allow it to auto-shut down. If the device is just totally non-responsive then you may have no choice, but to do the following. You can also try the ban/home buttons as this will do a forced shut down. Do this only as a last resort! Take the back of the player off (there's a little hole at the top you can use a paperclip to open up and remove the top part of the player). After you do that, there's a * on the right side, and a hole to the left of that *, use the paperclip to click in there until you feel the button click. This will power the player off. If you press and hold that it will reboot the player after 5 seconds. Try doing both, with the player hooked up to power and not hooked up to power. It'll reset the player and should recover. If you find your G1 is stuck in a restarting cycle then you may need to do a recovery procedure: ONLY DO THIS IF INSTRUCTED TO DO SO BY SLACKER SUPPORT AND THEY HAVE SENT YOU AN EMAIL with the zip file being referred to in step one of the instructions. This is the step by step for doing a recovery on the (G1 Only) 1. Save the attached .zip file to your computer. 2. Extract and Run the .p12 file inside of the zip file. 3. While in stalling the .p12 file, click “Next” on everything (no passwords, default settings). 4. It will say it was successfully imported when it has finished. 5. Unplug the USB cable from the Slacker Portable. 6. Start Slacker Software Player and log into the account associated with the Slacker Portable. If you have the USB station refresher installed instead, you can run the Slacker Software Player by going to c:\program files\slacker\USB Station Refresher\slacker.jukebox.exe 7. Reboot the Slacker Portable: 8. While the player is rebooting, slide the hold switch all the way up into the lock position and hold the Volume Up ('+') key simultaneously (This must be done quick as soon as the screen goes black. 9. You should see the blue boot loader screen with a green bar across the bottom. This indicates that the player is entering flash recovery mode. 10. When you see a screen with instructions to press the Volume Down ('-') key to continue, do not do this yet. 11. Plug the USB cable into the Slacker Portable. 12. Press the Volume Down ('-') key 13. You should see the Slacker Portable go to another screen indicating that recovery is taking place 14. On your PC, the device should now be recognized and a driver should automatically load 15. Once the driver is loaded, you will see a modal dialog launch in the Slacker Software Player that a flash recovery device has been plugged in, press OK to continue or Cancel to abort. 16. Press OK. 17. The recovery process takes several minutes, but you should see status updates in the dialog as the process continues. NOTE: The first screen does not have a progress indicator, though it has the "done" button. Give it 10 minutes and subsequent screens do have progress indicators. 14. When the recovery process has completed, the Done button on the modal dialog in Slacker Software Player should become enabled. See the note above. It appears enabled in the first screen. Don't press it yet! 15. Press done to clear the dialog. 16. You may have to manually reboot the device at this point for it to complete the recovery and firmware update process. DRC is not responsible to what might happen to your device in performing these procedures. This post is for informational purposes only and you should contact Slacker support!