SL2 Wifi connection troubles

[Allanon]

Hi there,

As of yesterday, my SL2 is unable to connect to Internet Radio. It first says "Connecting to NetworkName", then says "Checking NetworkName". The problem is that it does not get to the "OK" screen; it stays on the "Checking" screen for 2 minutes then comes back asking to retry or select another network.

I double checked my network configuration, and everything seems fine. Is anybody else having SL2 Internet Radio connection troubles, or is my SL2 due for another device recovery?

Thanks for your help!

 

[Grüpsaar]

Glad you posted this, I have the exact same issue as of yesterday. It get's to "checking" the router and then fails, asks to retry. I've re-entered the info. as well, no help.

Is this a widespread problem somehow? Maybe SIR is just down?

 

[Allanon]

Glad you posted this, I have the exact same issue as of yesterday. It get's to "checking" the router and then fails, asks to retry. I've re-entered the info. as well, no help.

Is this a widespread problem somehow? Maybe SIR is just down?

Hi Grüpsaar,

Thanks for letting me know. Do you have a US or a Canadian subscription?

FYI, I called Sirius Canada's utterly clueless technical support, and the lady wanted me to remove my SL2's battery, etc. I asked if Sirius had a server problem, and the lady's answer was "no" within a fraction of a second. Of course, she was so knowledgeable; she had time to verify this within a fraction of a second... But, when it came to trying to understand my problem, it was obvious she knew nothing about the SL2; she was simply reading her script. I HATE CLUELESS CUSTOMER SUPPORT.

The normal (not SL2) Internet Feed is up and running. If I open my browser and login, I can listen to Internet Radio on my computer. That's why I posted this message in the Sirius Radios forum.

 

[tbone]

I have an US account and I am having the same problem with my SL2. I thought it might be because I canceled one of my radios the other day (not the SL2).

 

[Grüpsaar]

Yes, I am on a US sub. Good to see that it's not just me, but at the same time, it's a bit troubling. This is a main feature for the SL2 and if I'm paying for a premium internet sub, I want to be able to use it on my SL2. And The fact that it seems everyone i probably getting this issue makes it worse.

 

[IdRatherBeSkiing]

Glad you posted this, I have the exact same issue as of yesterday. It get's to "checking" the router and then fails, asks to retry. I've re-entered the info. as well, no help.

Is this a widespread problem somehow? Maybe SIR is just down?

Same problem here with a US sub.

 

[willie321]

Down here too with a SL100 - online streaming is working. I guess the zing servers are down...the downward spiral of Sirius/XM continues

 

[ravens#1]

Me too in NC...

It says checking connection and then stalls out...

to the retry or cancel screen...

Houston ? we have a problem!!!

 

[Cantinflas]

SL2 connection is back up here in NJ after being out since yesterday.

 

[Allanon]

Back here too!

 

[IdRatherBeSkiing]

Mines working again too.

 

[Allanon]

The annoying part of this is the lack of transparency of Sirius:

1. There's no "status" page.
2. When you call, tech support knows nothing about it.
3. When it comes back, you can't say anything anymore, because it's woking...

 

[DAB]

This wasn't just the SL2. This was also true of those of us using the iPhone/iPod Touch Streaming Application too. It kept refusing to accept the username and password. Started working late last night. They also fixed a graphics bug that was going on with the iPhone/iPod Touch application.

 

[ravens#1]

My Wifi is working again now also...

:bigthumbup:

 

[Grüpsaar]

yeah all is well now. Strange. Glad it's back now.