...Is great.
My headphones broke. Sound wouldn't come out of the Right Ear Bud anymore so I called Sennheiser and they sent me to their website to print out a warranty claim and to mail them in.
Naturally, I didn't have my receipt but they said it wouldn't be a problem (i bought them from CC about 1.5 years ago) so I filled out the paperwork and included a letter stating that they no longer work. I put all of this in the mail on April 11th. I just checked my email and they have already received and shipped out a brand new pair that I will get tomorrow. they included the tracking info for UPS and everything. So, in three business days they received, processed and shipped out a new pair on warranty claim for me.
We all deal with so much lousy Customer Service (sirius, we're looking at you) in our daily lives so I actually thought it would be cool to post a how a GOOD company handles customer service.
So, if any of you are in the headphone buying mode, I would highly recommend Sennheiser for the sound but also for how well they stand behind the product.
Just an FYI.
My headphones broke. Sound wouldn't come out of the Right Ear Bud anymore so I called Sennheiser and they sent me to their website to print out a warranty claim and to mail them in.
Naturally, I didn't have my receipt but they said it wouldn't be a problem (i bought them from CC about 1.5 years ago) so I filled out the paperwork and included a letter stating that they no longer work. I put all of this in the mail on April 11th. I just checked my email and they have already received and shipped out a brand new pair that I will get tomorrow. they included the tracking info for UPS and everything. So, in three business days they received, processed and shipped out a new pair on warranty claim for me.
We all deal with so much lousy Customer Service (sirius, we're looking at you) in our daily lives so I actually thought it would be cool to post a how a GOOD company handles customer service.
So, if any of you are in the headphone buying mode, I would highly recommend Sennheiser for the sound but also for how well they stand behind the product.
Just an FYI.
