Screwed on ebay...

C

ClubSteeler

Member
Oct 16, 2008
416
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What I bought:
"You are bidding on a used Sirius Starmate ST2 Satellite Radio Receiver. This unit has a STRONG FM transmitter unlike the newer units which require an additional part to eleminate static. I just got a new car that has sirius built in so I no longer need this one. Unit is in MINT condition! Comes with Starmate ST2, suction cup mount, power cord, sat. antenna, and manual."

What I got....
A beautiful, new looking, ST2, factory refurb with a neutered FM transmitter and pulsating audio dropouts every few seconds making it unlistenable.

Yes, I've tried 3 antennas.

So I emailed the seller. No response yet, but it's only been about 5 hours.
I started the PayPal dispute resolution process.

I paid with PayPal using a credit card as the funding source.

Any other advice?
 
limegrass69

limegrass69

Confused
Oct 12, 2008
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Bummer. I hope you work it out.

That's why I hate ebay. You usually end up OK, but in the 1 in 10 chance that you have a problem, it's nice to have a "real" merchant who'll back up what they sell. That's usually worth a few bucks extra to me.
 
Grüpsaar

Grüpsaar

DRC Forum Bum
Oct 11, 2008
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Anytown, WI
www.youtube.com
I had about 2 issues with getting something that wasn't as advertised or broken on eBay, but luckily both my sellers were very nice, refunding me and sending me something better, or just refunding me. One instance, I had issues with an mp3 player I bought, the seller stuck with me and troubleshooted the problem via email and even paid for me to send it back to them to fix it for me!
 
C

ClubSteeler

Member
Oct 16, 2008
416
11
18
I've been very lucky on ebay.

This seller has 100% positive. So I am giving him a chance to make it right. But still... you can't deny the ad was intentionally misleading.
 
R

RossK

New Member
Jan 21, 2009
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Chicago
It sounds like you have taken all of the action you can. Hopefully Paypal will side with you if the seller does not do the right thing, and take it back for a refund.
 
C

ClubSteeler

Member
Oct 16, 2008
416
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What pissed me off, is I am doing this for my dad, so it's him that is going through all this crap trying to figure out what the problem is.

Thanks (TSS) and others who have offered help. My dad is retired and my goal was to keep it as cheap as possible. His old broken radio was a ST2, and he has relied on the FM transmitter for whole house and in-car listening. So it seemed the best way to keep price down by getting the same radio. No home kits, docks, FM transmitters, etc... needed.

I won't decide whether or not to buy another until this guy gets back to me.
 
IdRatherBeSkiing

IdRatherBeSkiing

Sherbet is NOT and NEVER WILL BE ice cream.
Oct 11, 2008
26,715
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Toronto, ON
I'd give him today to get back to you. If he doesn't get back or tells you to piss off ... then call the credit card company. You have plenty of time (unless you already have the statement with it on).
 
limegrass69

limegrass69

Confused
Oct 12, 2008
6,079
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New York
@RossK...that's right. You only have a certain number of days to exercise your rights through your credit card company. Don't let that lapse while you are trying to work things out through the seller or Paypal. Once you've given them a reasonable amount of time to take care of you, make sure you get your credit card company involved.
 
C

ClubSteeler

Member
Oct 16, 2008
416
11
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RossK said:
Hello Taylor, thanks for the kind words!

@ClubSteelers--- I would not go to far with trying to get the money back yet. As you mentioned the auction was misleading, but you never know. The seller may come through and take care of you. If it ends up being something that has to be resolved via Paypal, I would then take it to the credit card company. They will probably resolve the issue quicker than Paypal.
Click to expand...

I agree. In fact I think he'll make good on it. He offered to try fix the broken radio at no cost other than shipping.

I'm more pissed about the intenionally wrong item description than the $68 I might have lost. The way I am I guess. I freakin hate liars. I'd rather you punch me than lie to me.
 
R

RossK

New Member
Jan 21, 2009
12
1
3
Chicago
Hello Taylor, thanks for the kind words!

@ClubSteelers--- I would not go to far with trying to get the money back yet. As you mentioned the auction was misleading, but you never know. The seller may come through and take care of you. If it ends up being something that has to be resolved via Paypal, I would then take it to the credit card company. They will probably resolve the issue quicker than Paypal.
 
R

RossK

New Member
Jan 21, 2009
12
1
3
Chicago
ClubSteeler said:
I agree. In fact I think he'll make good on it. He offered to try fix the broken radio at no cost other than shipping.

I'm more pissed about the intenionally wrong item description than the $68 I might have lost. The way I am I guess. I freakin hate liars. I'd rather you punch me than lie to me.
Click to expand...


It sounds like he is responding to your request. I think the shipping cost should be his responsibility though, it is not your fault the the radio is defective and i already sounds like he tried to dupe you once. I would ask for a full refund if he can not take care of the shipping cost.
 
dlynx

dlynx

Member
Oct 9, 2008
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Michigan.
www.btlsfan.com
limegrass69 said:
@RossK...that's right. You only have a certain number of days to exercise your rights through your credit card company. Don't let that lapse while you are trying to work things out through the seller or Paypal. Once you've given them a reasonable amount of time to take care of you, make sure you get your credit card company involved.
Click to expand...

Absolutely. But also, on the other hand, if you wish to continue to use Paypal services you better be absolutely certain that you have attempted everything possible to fix the situation within paypal first. I've seen a few people black listed by paypal in the past for rightfully (and yes sometimes wrongfully) disputing a paypal charge.
 
S

SSF

Member
Oct 12, 2008
124
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New Jersey
www.tss-radio.com
PayPal / eBay Dispute Process

Before you call your credit card company I would advise following through with the PayPal dispute and also file a dispute within eBay for SNAD (Significantly Not As Described). This will put the Seller in a position where he either has to work to resolve the problem or risks a major strike on his account in addition to your negative feedback. Speaking of which, withhold leaving feedback - that is your leverage here to make the Seller work with you.

IF you LOSE the PayPal dispute THEN call your CC company and demand a charge back. But if you do so prior to the dispute process completing it will backfire in the sellers favor since PayPal will fight the charge back on their behalf.

I'm a eBay seller so I know the ropes. PM me if you need more help with this situation.
 
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