New Customer Service Provider?

Sirius Rich

Sirius Rich

Well-Known Member
Oct 11, 2008
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This news flash came across my RSS:

HUNTINGTON, W.Va. - Sitel plans to lay off 123 workers at its a customer service call center in Huntington next month after losing a major contract.

The company announced the plans in a letter to Huntington Mayor Kim Wolfe. The layoffs are set to take effect Aug. 2.

A separate letter to employees attributed the layoffs to the end of a contract with XM Satellite Radio. When the company landed that contract in February 2007, the Huntington office added about 150 employees.

Deputy Mayor Tom Bell says the company is looking for new business opportunities. Bell says he's optimistic the laid off workers will be recalled.
 
IdRatherBeSkiing

IdRatherBeSkiing

Sherbet is NOT and NEVER WILL BE ice cream.
Oct 11, 2008
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Toronto, ON
Its not like the current bunch of CSRs were any good. The next ones can't really be any worse ... can they?

EDIT: I shouldn't say that. I have dealt with XM CS and have had no issues. I have not had the pleasure of dealing with Sirius CS and am probably biased hearing all the issues others have had with them.
 
Kryptonite

Kryptonite

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Oct 21, 2008
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It's the same issue, no matter who you're with. Here in Columbus, (as in Ohio) there's a company that handles customer service calls for the following companies:

Cox Cable out west (Some shifts end at 4 AM ET.)
Some Travelocity-type company
Verizon FiOS

Neither Cox or Verizon is available in Columbus.

Customer service would be a hell of a lot better if I could call the company's customer service line and have that actually go to the company's office in the actual city i'm located in.
 
Sirius Rich

Sirius Rich

Well-Known Member
Oct 11, 2008
2,153
33
48
Houston
At least the SiriusXM call center lines are not as bad as Dell's:

customers-service.jpg
india-calls.jpg
 
Vols44

Vols44

Well-Known Member
Oct 18, 2008
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Sirius Rich, those pics are probably closer to the truth than we realize.
 
Kryptonite

Kryptonite

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Oct 21, 2008
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We can't win.

We want the low prices and want the jobs in the US. Is there really a way to do both?
 
IdRatherBeSkiing

IdRatherBeSkiing

Sherbet is NOT and NEVER WILL BE ice cream.
Oct 11, 2008
26,721
13,432
168
Toronto, ON
hyson said:
WTF is a "paycheque"? Are you from Canada? Here in the US, it's a PayCheck.

I'm only kidding with ya, but I doubt that will ever happen.
Click to expand...

I am well aware of American's propensity to misspell simple words like colour and paycheque. :)

I doubt it too. But if gas stays at $6/gallon (which it will if the economy rebounds) it would be cheaper again to manufacture locally than transport from anywhere (including China).
 
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