G2 help

Discussion in 'MOG, Pandora, Spotify, Rdio' started by KTMCDO, Nov 1, 2008.

  1. KTMCDO

    KTMCDO Member

    i got my g2 today fedex delivered
    and i cant get it to connect to my network
    my security is WPA-PSK [TKIP]
    i tried it with Wep still wont connect
     
  2. DAB

    DAB Mod Emeritus

    I don't know my network is WPA-2, I have a Linksys Wireless Router.

    What brand do you have? I really don't know much about supporting connectivity issues, you maybe better off asking over at the Stacker Forum.

    I think I would try to remove all security and see if it can connect. Then go back and add security again. Are you connecting with the SSID broadcasting or connecting to a hidden SSID?
     
  3. KTMCDO

    KTMCDO Member

    the router is a netgear wpn824v3
    and the ssid is broadcasting
     
  4. roscoryan

    roscoryan DRC Graphics Guru

    I'm not a networking expert, but did you try lower-case letters (assuming you entered upper-case letters to begin with)...I'm not even sure that would make a difference, but it's worth a try.
     
  5. DAB

    DAB Mod Emeritus

    What about the known issue of the SSID having a space? Does yours? If it does you need to rename it to something that doesn't have a space.
     
  6. IdRatherBeSkiing

    IdRatherBeSkiing This space for rent

    Just a wild guess here but is your router updated with the latest firmware? This fixed many a SL2 issue at SBS as a lot of routers out of the box have bugs in the security software which have been addressed in updates.
     
  7. KTMCDO

    KTMCDO Member

    no my ssid doesnt have a space in the name
    and yes router has the latest software
    and passphrase is all numbers
     
  8. MikeV

    MikeV Member

    MAC address filtering? Some people turn this on, even when they have other security settings (WEP, WPA, etc.) enabled.

    Also, try turning all security off momentarily, just to see if it connects then.

    My G2 connects to my 802.11G network with WPA2 enabled and SSID broadcasting with no problems.
     
  9. KTMCDO

    KTMCDO Member

    do we have any slacker users from the albuquerque nm area ?
     
  10. DAB

    DAB Mod Emeritus

    Hey KTMCDO did you ever get this issue resolved? Let us know!
     
  11. RomeE

    RomeE New Member

    We got him working via USB refresh. For some reason we are still working with him, the wifi router and the G2 are not communicating with each other properly.

    Honestly, we haven't had other issues like this one, so we are still troubleshooting on this particular issue.

    Honestly, Wifi almost always works out of the box with no issues. The issues that people do run into are normally associated with older firmware that didn't handle spaces in the network name, or people typing in the password in caps rather than lower case.

    Thanks,
    Rome E
    Slacker Support
     
  12. KTMCDO

    KTMCDO Member

    yes it has been resolved had the geek squad come out yesterday
    turns out my settings were screwed up now its working
    via wifi and usb
     
  13. DAB

    DAB Mod Emeritus

    Great that is good news!
     
  14. RomeE

    RomeE New Member

    Hey KTMCDO,
    Do you mind shooting us an email at support@slacker.com and letting us know what the Geek Squad did? It might be helpful to understand the situation in case others run into.

    Thanks,
    Rome E
    Slacker Support
     
  15. KTMCDO

    KTMCDO Member

    email has been sent
     

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