ESN Swap......

[bigdaddyII]

Just bought a Sportster 3 to swap with the Stratus 4 in my wifes truck. Nothing wrong with the Stratus 4 besides a button that sticks but it has been doing that since I bought it. Anyway, is there a charge to swap the service to the new radio? I didnt see anything about ESN swaps on the Sirius website. Thanks........

 

[DAB]

Well, there was a time when I could give you a definitive answer on this. But there were several folks that reported Sirius charging them to do a tuner swap. However, some of them got it waved by telling them that their tuner was broken and they were replacing it.

What was said is basically they charge you another $15 activation fee. I've not done a tuner swap in over a year so I don't know for sure. Maybe someone who has will reply.

 

[IronJabroni]

I've done 3 swaps...no charge each time. The last one was in 2007 though.

 

[DAB]

I've done 3 swaps...no charge each time. The last one was in 2007 though.

Yeah this was supposedly started like in March of 2008.

 

[bigdaddyII]

Thanks guys......I will give them a call when the Sportster gets here. Just want to be aware of any charges ahead of time. I dont mind paying for something worth paying for but I cannot see paying for someone to punch a couple numbers into a computer.

 

[DAB]

I would just tell them you are replacing a broken tuner and if they say there is a fee, just ask if they could wave that. Chances are they will.

 

[IronJabroni]

30 cents per share you'd hope they want you to stay around

 

[MM]

This charge is a joke IMO. I have changed "tuner swapped" many times. If I have to do it again, I will definitely say that my previous unit was broken.

If I had to pay all the time I would never upgrade.

 

[riskybzns]

I can confirm the $15 swap. To me this is nothing but a load of crap, especially if your receiver poops out on you. This is basically like the whole lifetime subscription plan. How can it be a lifetime subscription when after doing 3 swaps on a receiver you end up losing out on your lifetime plan.

 

[Grüpsaar]

I did 3 swaps, and one re-activation.

They charged me the re-activation, but not when I swapped out my broken Starmate with the new one, or the Xact and original starmate. They also waived all the fees and credited my account when I activated a broken radio from ebay, and wanted to cancel.

 

[riskybzns]

How long ago was that though?

 

[ProperModulation]

Yes, there is a $15 fee for tuner swaps. I used to do it for free all the time, but with my last three broken radio they were going to charge me $15 each time. They waived the fee when I told them it was a broken radio, but it's still BS. Now I have zero interest in trying new radios. This is also partly to blame for my reluctance to swap out the broken radio in my truck. I know they are struggling to make money, but nickel and diming your customers to death doesn't exactly make customers very loyal. Sirius is turning into a cell phone company with all their fees. They aren't going to get out of debt this way, and it only serves to piss off customers. My last three or so swaps were all in the past 4-5 months, with the most recent being within the last few weeks.

 

[Wolf]

I hate that $15 dollar turner swap, I had to switch radios for a little bit and I wasn't told there was a fee until I found out I was short in my checkbook!!!

 

[ProperModulation]

I hate that $15 dollar turner swap, I had to switch radios for a little bit and I wasn't told there was a fee until I found out I was short in my checkbook!!!

Not ONE of the CSRs that I dealt with told me about the fee up front. Every one of them told me about it AFTER the new radio was active and we were ready to end the call.

 

[MM]

Yes, there is a $15 fee for tuner swaps. I used to do it for free all the time, but with my last three broken radio they were going to charge me $15 each time. They waived the fee when I told them it was a broken radio, but it's still BS. Now I have zero interest in trying new radios. This is also partly to blame for my reluctance to swap out the broken radio in my truck. I know they are struggling to make money, but nickel and diming your customers to death doesn't exactly make customers very loyal. Sirius is turning into a cell phone company with all their fees. They aren't going to get out of debt this way, and it only serves to piss off customers. My last three or so swaps were all in the past 4-5 months, with the most recent being within the last few weeks.

I agree. :bigclap:

 

[me_rubin]

Why don't they let us do Tuner Swap's over the intenet. Perhaps if they did that there would be no fee.

I understand if they need a cs rep, it costs more money.

I know I am usually already mad because my radio broke after a year due to poor quality. I'm pissed because I've been on hold for 20 minutes waiting for a CS rep. Now they hit you with the 15 dollar fee. Now that's Customer Service!

 

[jwt0001]

I just did an XM swap and was told that it was free (and didn't get charged anything). Of course, that's XM and they haven't combined a lot of those operations yet!

 

[jasoncardenas21]

I have a question along the same lines. I recently purchased a stiletto 2 on ebay that was already activated. I was considering adding BOXM, however the ESN isn't in my name. Do you think there is a way to keep the subscription that I purchased from the previous owner and put it in my name?

 

[IdRatherBeSkiing]

The $15 fee is a joke. I certainly will keep my tuner as long as physically possible to avoid this charge.

I also think charging an activation fee for new customers is ludicrous. If they are conserned about the cost of adding a sub, they should absorb that and put a charge on someone deactivating within 1 year or something. Activation fees discourage subs who aren't sure if they want the service. XM Canada allows a 30 day full refund policy to try to eleviate this issue.

 

[me_rubin]

I have a question along the same lines. I recently purchased a stiletto 2 on ebay that was already activated. I was considering adding BOXM, however the ESN isn't in my name. Do you think there is a way to keep the subscription that I purchased from the previous owner and put it in my name?

Is it in anyone's name? You might find out that your radio just has not been deactivated yet and open a can of worms. I know several people who had radios years before they actually stopped working after the owner stopped paying.