Display stuck on UPDATING on In-Dash Sirius. Cannot fix. Help!

[jmoe316]

Hello everyone,

First off, what I have:
- 2006 Pontiac Pursuit (Canada)
- Pioneer AVIC-F700BT head-unit
- Sirius SC-C1 universal tuner
- Pioneer CD-SB10 to connect sirius tuner to Pioneer head-unit.

So I installed this back in Aug 08 and everything was working fine. A few months ago I take my car in to get my front windshield replaced and ever since then, the display has been stuck on UPDATING and I cannot fix it. Not sure why it suddenly happened then. Maybe the guys were messing around to get the remote starter working again.

I have tried many things. I have tried unplugging the car battery while the head-unit is on and at the Sirius screen. That didn't work. I have opened up my dash and have tried unplugging the power plug on the CD-SB10 and plugging it back in. That didn't work. I have tried unplugging the SiriusConnect wire from one of the boxes and even tried unplugging the IP-bus cable from each end. Nothing has worked. I have tried calling Sirius customer service who tried sending the update signal several times. That didn't work. The guy then implied I was an idiot and didn't install it correctly (even though it worked for several months) and to take my car to an installer to get it inspected.

I have run out of ideas and am wondering if there is anything else to try? I am also starting to wonder if it is hardware related, although they must all be in somewhat working order if the head unit detects sirius equipment. I also wonder if maybe it's the antenna that's busted since there was snow on the roof when I brought the car in and then having it in the garage for several hours melted it all and I hear some antennas are bad for having water leak in.

Is there a way to tell if hardware is busted? How hard is it to get it replaced through warrenty? (It may be up, but I might have extra warrenty from credit card).

Anyway, any suggestions?

Any help is much appreciated!

 

[My name is Matt]

I am curious to know if your antenna was routed through the weather stripping around the windshield. If so the antenna may be damaged. I know it sounds strange that it would be stuck on "updating" but it's a possibility. At any rate I agree with you in thinking that its a hardware problem, though I don't think it's really trying to update. I think it's just the mode your radio wants to default to if it doesn't get a signal. One good way to test this is to unplug the antenna from the SCC1. Give that a shot and if it doesn't change then my theory may be right. Otherwise it will change to "no antenna" or "antenna not detected" or a variation of something other than "updating."

 

[jmoe316]

Hmm, you may be right. When the antenna crossed my mind, I did unplug it from the SC-C1 and it kept with the UPDATING message, which I though was odd. I was expecting a NO SIGNAL message.

I do have it tucked under the weather stripping. The wire from the antenna to the rear windshield is covered using the supplied rubber thingie that you stick to the body frame. Then I route the wire around the rear window underneath the weather stripping and then into the trunk where I then hide the wire and route it to the front of the vehicle to plug into the SC-C1.

Is there a better option that would protect the antenna better?

EDIT: Do you mean the front windshield that was replaced? If so, then no. The front windshield was replaced but the rear window is where the antenna is being routed around. Still, the antenna might be the problem here.

 

[My name is Matt]

Yeah, I think it may be the antenna. Weather or not it was when the windshield was replaced, it still could be the antenna. Who did you buy the package from. I doubt it's an interface problem, but I'm not ruling it out. I'm more inclined to think it's the antenna. Do you have any other antennas around or a home antenna you could use to test it with?