It would really be nice if they allowed you to swap receivers online. I had to return my S2 to Best Buy for a replacement (volume up button pushed in - never came back). Wasn't until late tonight that I could swap it - now I have to call tomorrow because they're closed. Makes no sense. They want to save money? - how about allowing us to manage more of our accounts online so we don't have to call? Not a hard thing to do... Sad thing is - this is my second replacement radio - and during the first time I swapped radios the person on the phone tried to charge me an activation fee... I was like wait a minute - I'm calling you to CANCEL my old receiver so I can swap it with a working radio and you're charging me to replace YOUR defective product? Oh man was I hot over that one. She quickly went "oh, your old radio was broken?" and then waived the fee.