I work for SIRIUS as a product support professional, I get some angry calls.. but I thought this was just a strange and dumb reason to get angry at me,
The caller (we'll call him Sparky for shits and giggles) is calling about a portable power device for his Plug N Play unit. If you're a SIRIUS subscriber most of you know about the Boombox, which runs off batteries.. I tell him about this and he seems hesitant.. So I let him know it comes with an antenna for outdoors and whatnot.. but when I tell him the price he says that he doesn't want that and just wants a portable power source. Still trying to explain to Sparky here that the Boombox is the only solution to that.. he starts accusing me of not wanting to help him... So he doesn't want a portable radio and he doesn't want a boombox.. what am I.. magic or some shit? After he finally realizes there is nothing I can "conjure" out of thin air for him, he says "Fine, you don't wanna help me, fuck it, I'll just cancel my account. GOODBYE" *Click* :right:
This makes me wonder... to all subscribers think that the call center reps are magic and make new products that customers request all the time? :scratch:
The caller (we'll call him Sparky for shits and giggles) is calling about a portable power device for his Plug N Play unit. If you're a SIRIUS subscriber most of you know about the Boombox, which runs off batteries.. I tell him about this and he seems hesitant.. So I let him know it comes with an antenna for outdoors and whatnot.. but when I tell him the price he says that he doesn't want that and just wants a portable power source. Still trying to explain to Sparky here that the Boombox is the only solution to that.. he starts accusing me of not wanting to help him... So he doesn't want a portable radio and he doesn't want a boombox.. what am I.. magic or some shit? After he finally realizes there is nothing I can "conjure" out of thin air for him, he says "Fine, you don't wanna help me, fuck it, I'll just cancel my account. GOODBYE" *Click* :right:
This makes me wonder... to all subscribers think that the call center reps are magic and make new products that customers request all the time? :scratch: