As Sirius, XM signals merge, customers are confused - USATODAY.com
They're going to be getting a lot of complaints. From what I've seen online, a lot of people are posting that they're complaining about the new lineup and wanted to cancel, and were tided over for a few months with free months. This tipped off other people, who either aren't unhappy or don't even listen to the music channels (i.e. Stern, O&A, Ron & Fez subscribers) calling up and complaining just to receive some free months.Thousands of comments, pro and con, were posted on XMFan.com's discussion forums. A former XM subscriber, John Colelli, 45, of Syracuse, N.Y., switched to Sirius because he liked its blues channel better: XM's Bluesville "plays mostly old blues, and that is the reason I dropped it years ago." Blogcritics.org's Mark Saleski railed that the company has "shot (itself) in the foot, if not the heart."
Some, but not all, of the 19 million subscribers received e-mails about the shuffle. "I'm astonished by the lack of communication," says Ryan Saghir, 32, who runs satellite radio blog Orbitcast.com.
Subscribers seem to be most upset about the loss of channels devoted to disco and old-school rap and hip-hop, Saghir says, but the company had to make changes. Saghir, a subscriber to both services, adds, "There is still no other audio service that provides the breadth of entertainment in your car at this time."
And there were satisfied subscribers. By adding Sirius' The Grateful Dead Channel to XM, "they gave me more of what I'm paying for," says Brandon Lowitz, 38, of New Rochelle, N.Y. "How great is that?"
Frank Sommo, 57, of New Providence, N.J., was happy to have NASCAR and Sinatra channels added to XM. "Even though the lineup has been compressed, I still feel there is plenty of variety and good programming for the average listener."
And XM Sirius is listening to complaints. On Monday, Greenstein announced that DJ Meg Griffin of the now-defunct Sirius Disorder channel will host a show weekdays and Sundays starting Dec. 1.