I live in Columbia, SC where the repeater goes down more than it is up. Maybe that's an exaggeration, but pretty close. When I call to complain -- and I call all the time -- to see if someone can do something about it, the customer support analyst wants to talk about my radio setup. I know my radio works. I have 2 soloists that are fully functional otherwise (7 miles apart), and a car mount that works fine except for when I am in the shadow of a skyscraper or a canopy of trees. Why don't they believe me? I am not sure. One of them once told me they wait for a certain number of people to complain before doing anything about it. Today I actually got a case number from an extraordinarily helpful analyst. She told me that they get bulletins when repeaters are down. Hence the hesitancy for anyone to believe me -- there are no bulletins for Columbia, SC. I'm not the most technologically advanced person, but I can read the page on my SP4 that has SAT and TER. I haven't seen a TER bar in a week. SAT comes and goes depending on the setup and the antenna coverage. Who can I call that might believe me?