T-Mobile Customer Care is the Best

Mopar86

Member
Oct 10, 2008
205
6
18
Chicago
www.tss-radio.com
So Long story short.......

I ordered a new BB Javelin 8900 and got it from T-Mobile.com. The phone came quick, however when I started it up, I got a script error and a bunch of error codes right on the bootup. Phone calling-texts-email all worked fine. So after toying with it, I wiped it and started over, booted fine but everytime I tried to download anything (including BB app world, Facebook) I got an error message and the DL failed. Sooooooo after much frustration I got to download Pandora and I was happy, until the phone started to reboot randomly. So i said enough is enough and called T-Mobile Customer Care. I went through the standard troubleshooting to see if they could fix it over the phone, and within 20 minutes they said " Mr Kincaide I do not want to make you jump through any more hoops, we are going to send you a new(not refurb) phone and a return label to get the defective one back". to which I replied :eek: I was floored-great customer service.

Here at TSS we deal some defective parts, however rarely am I on the other side of the phone. I just want to say I appreciate great customer service way more now, and every time I saddle up for a work day here at TSS, I want to pass on that great customer service to everyone I deal with. T-Mobile you have my business for good!
 

xan_user

Banned
Dec 16, 2008
3,234
74
48
Nor-Cal
Those are the phone calls I love ending by asking for a manager...then give them a glowing endorsement of the CS rep that helped me, and tell them to give him/her a raise.

(now if tmo only had decent coverage in my hood)
 

Jon

Well-Known Member
Dec 16, 2008
13,690
4,209
168
46
Colorado
That's one thing I'll give T-Mobile credit for when I was a customer. They had good customer service. But the coverage is less than superior.
 

limegrass69

Confused
Oct 12, 2008
6,079
245
63
New York
T-Mobile customer care is the best in the mobile phone industry. Not even close. But, yes, their coverage does leave something to be desired. Their phones that allow you to use wifi as an alternative to a cellular signal are slick.
 

Mopar86

Member
Oct 10, 2008
205
6
18
Chicago
www.tss-radio.com
Here in chicago coverage is pretty good, even down in the El stations sometimes I get a bar or two, however I have been out in the country and had little/no service. The WiFi ability is kick ass.