New SIRIUS XM Call Centers

Discussion in 'SiriusXM Soundwave Cafe' started by TSS Taylor, Oct 11, 2008.

  1. TSS Taylor

    TSS Taylor DRC Fan

    I heard there are two new call centers for SIRIUS XM.

    The other ones I'm aware of are Dominican Republic, Nova Scotia, Texas, Iowa, and Upstate NY.
    Does anyone know of others.

    Maybe the call center reps will find this place :D
    ProperModulation likes this.
  2. Sirius Rich

    Sirius Rich Well-Known Member

    I thought there was one in Dallas at one time.
  3. TSS Taylor

    TSS Taylor DRC Fan

    Yes, and the weird thing I heard about it was that's where the French speaking reps worked. So if someone needed to speak in French to SIRIUS they would have the call be taken from Texas. No joke.
  4. Sirius Rich

    Sirius Rich Well-Known Member

    They hired all the Katrina Cajun refugees from New Orleans.
  5. Grüpsaar

    Grüpsaar DRC Forum Bum

    More importantly, do these call centers come with better informed Reps?
    (I would doubt it. haha)
  6. dlynx

    dlynx Member

    I hope... my limited experience with them hasn't quite been as bad as dealing with the phone company... but almost.
  7. Grüpsaar

    Grüpsaar DRC Forum Bum

    I haven't had all bad experiences either, but from what most people report on these forums, it's usually not too pretty.
  8. IdRatherBeSkiing

    IdRatherBeSkiing Sherbert is not and never will be ice cream

    Are these replacing existing Sirius or XM call centres? It would seem to me with all these "synergies" there should be fewer overall call centres not more.
  9. TSS Taylor

    TSS Taylor DRC Fan

    Maybe they are moving some around. TSS-Radio gets a ton of hits from areas where the call centers are. Let me look at the google analytics.

    My Dominican friend Pedro, tells me that Haitians are far cheaper to employ than Dominicans so who knows if they are just moving them around.
  10. TSS Taylor

    TSS Taylor DRC Fan

    From what I can tell Dominican Republic and Nova Scotia are still up and running.
  11. Grüpsaar

    Grüpsaar DRC Forum Bum

    Hm. Maybe it'll change over in a few weeks. It'd be rather odd to be adding more when they said they'd be cutting.
  12. IdRatherBeSkiing

    IdRatherBeSkiing Sherbert is not and never will be ice cream

    Those are all Sirius call centres? From how this "merger" has gone so far, perhaps these are replacements to some XM ones.
  13. DAB

    DAB Mod Emeritus

    Well it would make sense that they start combining these call centers to handle both XM and SIRIUS rather than keeping them separate.

    They have to start pulling things together in order to get the benefits of these synergies.
  14. me_rubin

    me_rubin Member

    With the USA in the economic crapper, Maybe Sirius XM should give these jobs to those US workers. Open a call center in mid-west where I'm sure some factory has just fired a thousand or so workers. It seems that someone could set up a phone bank a bunch of computers and after a day or two of training they could be better than these offshore workers.

    Maybe let the goverment spend a few million of the hundreds of billions that they are giving away to set up things like this.
    IdRatherBeSkiing likes this.
  15. no1hedberg

    no1hedberg Member

    There you go Mike, using your head again. You know good judgment, and common sense are frowned upon these days. Especially by the government.
  16. me_rubin

    me_rubin Member

    Yes, a perfect job for the 1600 workers GM will be laying off in Michigan. Let the USA invest in the CAR industry. I'm sure all the GM workers drive GM cars. All have XM and know the product. The average UAW worker probably makes with benifits 50K a year, Even if the USA pays for their first year of salary thats only 80 Million. Now that would be a Bailout. It would help the industry, give people jobs.

    It might even makeup for the USA's Screwup on the time it took for the merger decision and show the USA it belives in Sat Radio. With this in mind the Sirius/XM stock would rise.

    Seeding the country with jobs like this is key. How many call centers could be setup. Take back all those jobs we sent to India.
  17. down4six

    down4six Well-Known Member

    My customer Service Expierience

    I have only had to call them once (a MSS problem), a nice lady but did not have any technical expierience, just a notebook of canned answers. Felt really bad for her. I guess there's no way but up from there.
  18. thegame310

    thegame310 Member

    I'm personally surprised Sirius XM havent gone through the work at home model yet for call centers. That way they can get American reps at out sourcing prices.

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