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Inactivity time out stiletto 2 internet radio

Discussion in 'SIR & XMRO Internet Radio' started by trvlbytb, Mar 16, 2009.

  1. trvlbytb

    trvlbytb New Member

    I have had the stiletto 2 since it came out. I have always used the internet radio feature and listened without interuption. Now it keeps saying inactivity time out push to continue listening. How can I make it stop doing that? thanks for any help.
  2. IdRatherBeSkiing

    IdRatherBeSkiing This space for rent

    I've never neard of that. Have you ugraded your firmware? Are you listening premium or standard?

    It would upset me greatly if they made a programming change and did not fix the memory corruption.
  3. trvlbytb

    trvlbytb New Member

    I called sirius and they said there was nothing i could do about it since the change over march 11. But i don't believe it. I bet some tech savy person will figure out something. I dont know if i have premium or standard. But you would think the customer service person at sirius would of said to fix the problem get the premium service but he just said there was nothing I could do.
  4. IdRatherBeSkiing

    IdRatherBeSkiing This space for rent

    Does it say "Internet Premium" at the bottom of your screen? Are you paying $2.99/mo? If the answer to both of these questions are yes, then you are on the premium stream.
  5. trvlbytb

    trvlbytb New Member

    I dont listen on my computer just on the stiletto thru the internet radio option.
  6. IdRatherBeSkiing

    IdRatherBeSkiing This space for rent

    Yes. On your intenet option on your SL, at the bottom of the screen, does it say "Internet" or "Internet Premium"? That will tell you which feed. From what it sounds like, you are on the regular feed. They may have changed this on 03/11. One option you could have is to subscribe @ $2.99/mo to the premium feed which hopefully does not have the timeout. I haven't experienced it but I haven't listened continuouly for a long period since 03/11.
  7. trvlbytb

    trvlbytb New Member

    I called sirius and the said it would not help if I upgraded to premium and they had me reset my stiletto 2 back to original factory settings but that did not work either. If anybody ever figures it out please let me know.
  8. bigbadalan

    bigbadalan New Member

    I have had a stiletto 2 since Dec 2007. When I started getting the inactivity time out on the 11th I called Sirius. I was put on hold 6 times in all. I have seen the inactivity timeout message before, but only on a computer. The original techs said I have to subscribe to the 2.99 a month feature to get the WI-FI. I was pissed and they knew it. After talkin to 3 others I got Alisha on the phone, she told me that Stiletto subscribers don't have to pay for WI-FI. I told her that I was told the opposite and she apologized for the confusion. She said she sent a signal to my Stiletto and that may work to fix it.
    I am still having the same problem. I know I will have to call back, but I am tired of fighting. Maybe tomorrow.

    Big Al
  9. DAB

    DAB Mod Emeritus

    It do not believe this information is correct, though I don't have a SL2 to verify it. But I know prior to March 11 I've had mine playing for hours and hours with no time out message, but I was subscribed to the Premium Internet Stream.
  10. snakester

    snakester New Member

    It seems to be something they added into the new firmware update, well after you cancelled your SL2.
  11. DAB

    DAB Mod Emeritus

    I guess I should not be surprised, I mean Sirius could screw up a freaking soup sandwich! LOL
  12. trvlbytb

    trvlbytb New Member

    I am just glad I found someone else who is having this problem because sirius acts like I am crazy.
  13. Allanon

    Allanon New Member

    I checked, and even in Canada, the Internet stream is stopped after 1.5 hours on the SL2. This is new. :disagree:

    Luckily, for me, I don't use the Internet often, as I get good terrestrial reception.
  14. trvlbytb

    trvlbytb New Member

    ok I have solved my issue the best I can for now. I downloaded a yahoo widget called sirius tuner. It actually pops up a little s50 (i think) and you are able to listen online without interuption. I just plug my wireless speakers into my computer and I can listen throughout my house. Hope this helps someone else.
    IdRatherBeSkiing likes this.
  15. DreamTension

    DreamTension New Member

    Sirius Stiletto: Inactivity Time Out while listening over WiFi connection.

    Hello everyone. I am having the same issue as reported in this thread. I have a Stiletto 2 and every 90 minutes the music cuts off and I receive an Inactivity message while listening via Internet Radio. This started happening about 10 days ago. Since, I have adjusted the DHPC Lease Time on the Wireless Router and changed the channel on the router. This did not fix the issue.

    I searched Sirius' website and learned of the XM merge that happened on March 11th as well as the documentation on how to update the Stiletto 2. There were two updates and the first appeared to have installed itself automatically at some point, the second update did not. I followed the instructions to apply the second update which required me to access the Satallite Radio portion of the S2. Once I did, the Stiletto began to update itself. Once it completed I had to reactivate the unit by connecting it to an attena, taking it outside and letting it activate itself. Everything went smooth and thought for sure that would fix the problem. It did not.

    I called Sirius Tech support, but they are a complete waste of time and kept pushing me of to the billing department or warranty replacement. I spoke to at least 5 diffent people and was on hold all together for over an hour. One guy, after explaining my story, told me delete my cookies...what a moron "I'M NOT LISTENING ON A COMPUTER!!!!!"

    So I found this thread and it's recent so I thought I would chime in my problem. The Stiletto is in a Dental Office and is connected to main Stereo System for whole office. It is in the Server closet and they cannot keep having to stop what they are doing to go restart the radio every 90 minutes.

    My theory for this issue is that the updates and whatever Sirius is doing behind the scenes is causing this problem. Even though the update went out on March 11th, I dont think it took effect on this Stiletto until 10 days ago when they had a power surge that caused the unit to power cycle. Exactly when the problem started.

    Thanks
  16. jandersatl

    jandersatl New Member

    Hello all. I'm surprised that no one has brought up the obvious. I have the same issue with my stiletto 2, and it appeared around the same time as the rest of you guys. Sirius is clearly trying to pinch pennies by having the radio timeout in case someone started listening, then perhaps left, and is no longer listening. Thus, saving bandwidth. It does the same thing listening via browser. Problem is, first, you get a warning tone on the browser player letting you know you should click something or it will soon timeout. Second, Most PC listeners are going to be sitting at their computers, so it's no big deal to click. But for a lot of us, the radio is not necessarily nearby, so this becomes a real pain and I often miss out on shows, interviews, etc. as I have to go click and wait to reconnect. That's just my two cents and I think it's pretty crappy that the incompetent sirius management have flushed so much cash down the drain that they have to resort to screwing over subscribers like that.
  17. jandersatl

    jandersatl New Member

    Update!

    Long story short, we're screwed. I sent an email to sirius about this problem, and had one come back that had nothing to do with the issue. So I called customer service. First time, I was disconnected, which was fine because I could tell that guy was not going to be any help. Second time, the guy seemed genuinely interested. After checking my ZAP and Baseband settings under device info, I was told that they didn't match and I needed to go through a process to update again via wi-fi. At first, he seemed to think that this was the problem. After putting me on hold a couple times, he finally came back and said that apparently this time-out issue is something that my radio should have been doing all along, not something new. He didn't know why it had not done this previously. But he said no amount of updating was going to change it now. So, unless anyone's got any ideas, I guess we'll just have to deal with the timeout issue. Lame.
  18. bigbadalan

    bigbadalan New Member

    My Work around

    Since I can't utilize my stilleto2 as advertised, I have it play music via the terrestrial antenna nonstop over the weekend and at night, and then I use the radio replay portion of the stiletto to play uninterrupted music while I am at work. It’s a shame that Sirius doesn’t realize that the Stiletto2 buyers are some of the stations biggest supporters. Well, we were some of the biggest supporters. I can’t brag about my stiletto2 anymore.
  19. suzook

    suzook New Member

    i have this same F'in problem. WTF is with sirius ruining a feature of this radio? I guess they are trying to cut down on bandwidth on thier end, but this is BS.
  20. IdRatherBeSkiing

    IdRatherBeSkiing This space for rent

    The only good side is that when I visit a hotel room with my SL2, they have added a sleep timer to the radio.

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