Called in Thursday night to add an internet sub and paid 14.50 for the year on my bank card, but had a balance of 87.31 on my account since I just renewed for another year on my radio. The rep asked about the 87.31 balance and I told her I didn't want the 87.31 charged to my bank card on file, and that I would pay it with another card next week. I look at my bank statement and she flippin charged the 87.31 to the card! Called back yesterday night and the rep said she was going to refund the 87.31 back to my account. Checked my bank statement....again, and 87.31 was taken out of my bank account.....again!!! Even though I know it takes 2-5 days for a refund to go back on my account, my bank account physically shows they have taken out 174.62.