I absolutely love Slacker as a service, but customer support has been less than responsive to me, personally. I'm not sure how many others have experienced this, but I will give a bit of background. About 2.5 weeks ago, I sent in my Slacker G2, because the Home button had failed, most likely due to button fatigue. When you make as many units as Slacker does, you are bound to have a few bad apples, right? So, I got an RMA from Slacker support (on Jan 23) and decided to ship it back Monday the 26th, Fedex ground. Knowing that it was going to take a week to get there, and that it was going to cost a boatload to upgrade shipping. They got it by the last business day of Jan (30th). So, knowing that they said it could take 3-5 business days to get to me, I decided to not bother them about it until at least day number 3. So, last Wednesday I emailed them to check on the status. Thursday, 24 hours later, they did finally get back to me to inform me that they couldn't find my package. So, immediately, I forwarded tracking information and proof of delivery, and I was told that they would get back to me on Friday. OK, I can deal with that, stuff happens. Friday afternoon, around 3PM, I hadn't heard back from them yet, and emailed looking for another status update. It's Tuesday morning, and I have yet to hear back on whether they found the unit. Now granted, I'm sure this will get resolved somehow, its just a bit irritating to have to deal with what I now deem to be poor customer serivce at best. If the folks at Slacker are reading this, I encourage them to look into this. I feel I have been patient, and worry that the average person just getting introduced to their service will be a bit more wary than I have been regarding this. Like I have stated, I LOVE the service, but this is starting to put a bit of a sour taste in my mouth. It's been in their possession now for over a week, and no response for a bit over two business days looks a bit bad. OK, rant over, just thought I would vent a bit.