I got a Starmate 5 over Xmas. This radio supposedly allows for the option of a-la-cart programming. However, when I go in to my online account and choose to renew or change package, ALL of the A-la-cart options are greyed out and unavailable to choose from. There is a banner like message over each a-la-cart option that states the following: "This package is not compatible with your current radio" I've contacted CS only once and the person seemed to be at a loss as to why. They "escalated" the problem, but that was about a month ago. I have not heard back from them or seen an improvement. Is anybody else having the same problem/issue?