Several weeks ago, on a Sunday evening, I get a call on my cell phone from someone claiming to be with my alarm company. They say they want my alarm license number to add to their records. They say without it, the police might not show up.

I tell them I'm not at home, and that I wouldn't give them any information about my alarm system, since I have no idea who they really are. They say they will call back.

They do. Day after day, they keep calling asking for my license number. Finally I call the main number, go through the phone tree and get ready to give them my license number. They ask for my name, my address, all that, and then they ask for my "pass code".

"My what?"

"Your pass code. It's a word or phrase you gave the installer when your security system was installed. You have to use it to cancel false alarms."

"OK. That was 7 months ago. I must have forgotten it. But I promise, I'm not a burglar trying to give you the wrong alarm license number."

"I'm sorry, we can't update your account without the pass code. We will have to send a technician to your house to see you and your photo ID and create a new one. Will you be at home tomorrow between 10am and 2pm?"

Then they whole "no, I have a job" routine ensues, ultimately leading to us scheduling a home visit on a Saturday, December 3rd. Next Saturday.

Then today, I get a bunch of alerts on my phone - the burglar alarm has been tripped!

The security company calls and asks if I want to meet the police at my house. I have no idea. Do I? Do the police need my help? No. The police can deal with it.

But then I can't concentrate on work, so I go home. Nothing is open, nothing is gone. It looks like the damned maids moved the cat scratch post into the middle of the play room last week, which lets the cats set off the motion alarm.

I call the security company again to let them know it was a false alarm and that the cops don't have to come.

"And what is your pass code?"

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In PA, if your false (nuisance) alarm activates over 3 times in 12 months, you get cited for Disorderly Conduct.

You might want to think about checking out those alarms and get your shit straight with the alarm company.

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I'd rather live free in a dangerous world than safely as a slave.

After the alarm went off you had time to think about it, then go home before any cops even showed up? I'd say it's time for a new alarm company.

I'll move the cat scratch post out of the middle of the room. That's all I can do. My shit is straight.

I don't blame the alarm company for how slow the cops are.

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First off if some strangers ask me information about anything, sorry I will refuse to give it out. I rather hunt down a number, to make it is correct before giving anyone any personal information.


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2/15/05 | DesertFyreWolf
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The whole thing is messed up. They shouldn't need to ask you anything over the phone.



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Well, they are not going to take his word for it for the same reason that he won't take their word for it over the phone.

meme, next time they call and ask them for the liscence, ask them for your passcode.

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I went in this thread thinking something else, it is too late to back out now...

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They won't give me my pass code. I will ask them for their pass code.

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That's been in my head since the start of this thread. Thanks for the diversion.

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