Wife bought a car that came with 1 year of Sirius on it ... I have Sirius in my car

In my wife's old car, she used an old Starmate with a car kit ... we basically had no use for this and only wanted 2 accounts - my car and her new car ... the plan was to shut off the Starmate (it only has about 45 days or so left on the 1 year subscription)

I call them up and have them activate the new car ... the whole process took less than 5 minutes. I then inform the lady who did my activation that I would like to have the Starmate shut off. She says she can't do this, but could transfer me to someone who could

Long story short, I was put on hold for 15 minutes (had the phone on speaker in my office) and then it was disconnected. I called back, went through the menus ... again on hold for 19 minutes, disconnected. This was yesterday and I gave up thinking it must be some glitch and I would try again today

This morning the same thing happens. On hold for a really long time and the line would go dead ...

Finally on the 4th attempt this morning (7 attempts between 2 days), I finally get a live human where it takes over 15 minutes to shut the radio down (though she did transfer the remaining time leftover to my other account).

If I had to guess, they have this system in place to discourage people from cancelling - especially if it is an impulse cancel from getting angry at the service or whatever the problem may be.

I really like the service and have been a customer for over 3 years now ... this practice is downright shady though

I think this may be an isolated incident. I have canceled a radio in the past week and had zero trouble. In my many years with Sirius I have canceled several radios with no problem. Sorry for your troubles but, IMO, this isn't shady just unfortunate.

Never have had a problem either, and I have added and switched radios. I'm wondering if there was a phone system gremlin or something.

I've never had a problem either. The only "complaint" I have is that while you can activate a radio online, you have to call them to disconnect.

However, that seems to be a pretty common thing when it comes to subscription based services like satellite radio, TV, cable, phone, etc.

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Sirius Subscriber Since May 2004...Mercedes-Benz OEM and Sportster Replay...Lifetime Subscriber, Sirius Internet Radio
XM Subscriber Since August 2005...Acura OEM
SONOS System -- 7 Zones

Well see if fafafooie comes back to post. I hope we don't get a huge influx of trolls around here, like we had with SBS.

How was my post a troll?

I just find it VERY odd that is was very difficult to cancel a radio and really easy to activate one

I posted this here because SBS is unuseable (very very slow)

One little point I didn't put in my original post ... when I aske dthe CSR who activated my new radio that I wanted to cancel my Starmate, right before she started the transfer to the proper department, she states " I'm sorry about the wiat time you are going to experience on hold" ... something tells me it isn't an isolated incident

Oh I wasn't accusing you I was just wondering if you were going to come back that is all. We had a lot of people making false claims at SBS; I wasn't trying to insinuate that this was one of them. I apologize if i didn't word my post well enough.

I wonder if there are a lot of people changing companies. If Margaritaville were offered in the Best of I would be making the switch and I would get the best of.

Welcome to DRC. I don't think what you experienced is all that unusual in the sense that they make it very easy to sign-up, but make you jump through a hoop or two to drop the service.

In my personal experience, I've never had to wait more than maybe 3 minutes to get to a rep. It is true that disconnects are handled by a different area than customer service/activations. Also, I've seen some posts around here mentioning that SiriusXM has been re-aligning its call centers. Perhaps your call got jammed up with all of the changes.

Sorry you had a bad experience...but hopefully you don't throw out the baby with the bath water. I think Sirius is an excellent service, the folks around here are great, and should be able to help you out with just about anything!!

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Sirius Subscriber Since May 2004...Mercedes-Benz OEM and Sportster Replay...Lifetime Subscriber, Sirius Internet Radio
XM Subscriber Since August 2005...Acura OEM
SONOS System -- 7 Zones

Actually I have experienced what FaFaFoie is talking about. I called to cancel my Streamer because I usually only have it activated during the a certain time of the year when we camp a lot. Anyway, I had to call 3 times before I finally got someone that would actually deactivate it. Then I logged into my account and verified it was done. One of the first 2 told me she had done it, but when I logged into my online account the radio was still showing as active.

I don't not think this is a policy or ploy by SIRIUS, but I do think there are some lazy ass people working in these support centers that will hang up on you in a heart beat rather that do their jobs.

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