a) It is not "made up". I'm the one who wrote it up, and it comes from information "leaked" from someone at XM to me. It matches what is in a USA Today ad today (the ad didn't have channel numbers, though...and wasn't as thorough). It was posted by me earlier today, right here on this forum:
here
b) This is just for XM. No info has been released/leaked for SIRIUS.
c) Until something "official" comes out, take it with a grain of salt. It came from a training manual for CSR's, after all, and may have been altered after they saw it.
AZJoe: if you can still edit your post, add 51 - The Coffeehouse.