Quote:
Originally Posted by IdRatherBeSkiing
Thanx for the update. I was getting ready to call myself but cringed at the CS 'expert' I would first get.
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As the thread originator, I've been following what you other guys have been going through since last week, and figure it's time for my own update. My S2 (lifetime sub) continues to work only as a receiver - recording and Wifi still get an `activation needed' message that I CAN'T get through. So recording, the main reason I have an S2 in the first place, doesn't work at all. A hard shutdown produces a similar activation needed message, but, as IRBS found out, I can get past that one to at least get the radio (channel receiving) part working.
I too went back and forth between customer care and product support (technical) people so many times last Wed. and Th. that I'm sure the `notes' on my account read like an f'ing book. After spending well over an hour Thursday morning with a rather pleasant, seemingly knowledgeable (though he was troubeshooting step by step from a manual), and - most surprising to me of all - actually understandable (ie English speaking!) tech person, his conclusion was that something had happened to my S2 beyond whatever problem Sirius was having. I was successful, however, in convincing the `tech' dude that ALL of my S2 functions had indeed worked prior to the said problem. Therefore he implied that, if I wanted to record again, finding another S2 might be my only option. The only good news here was that, if I did find another S2, they would wave the $75 lifetime transfer fee.
But I was getting the impression last Thursday that the problem was indeed fixed on their end, and the fact that my wifi and recording capabilities were now toast was an anomaly with MY radio. That seems different from what the rest of you guys are hearing.
Thursday night my saga took a different twist when I got a phone call at home from a lady in the Sirius Customer Advocacy Team (WHO knew THAT existed?), in response to an on line survey questionaire I submitted after being contacted to critique my recent customer help request. Needless to say that, though firm but polite, I wasn't real complimentary about my most recent Sirius interaction.
I was told that if after doing an update of my Stiletto using My Sirius Studio Software (something I have never done even though I had installed the program), if I still couldn't record or use Wifi, that I would be sent another S2. Needless to say, I checked for updates and received a message back saying `none were available for my device.' So I called the advocacy group (again - whatever TF THAT is!) back Fri. morning, and was told that another (I'm assuming refurbed) S2 will indeed be sent to me, and I should receive it in a couple days - ie tomorrow (Tues).
Stay tuned, and keep reporting your own experiences.
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