Originally Posted by mosely23
I have had my Stiletto 100 for a week and love it...
That being said, has anyone been successful in connecting to wifi using satellite internet? (I am able to stream from the internet). The unit recognizes and connects to my network no problem, but won't play. I get "connection timed out" messages everytime I try. I have reset the router, turned off all security, turned on mixed mode and turned off mac filtering. I am using a gateway router (rebranded linksys I think). Any thoughts? Thanks for any help in advance.
First all save your time and effort calling the 'techs' at Sirius for they not only know nothing about routers but little if anything about their own product. I've wasted my time with them on 3 calls and one hand doesn't know what the other one does.
To start with, I couldn't get my 100 to work on my router which is a Netgear (MR814, which means that it's a b mode only). I can see my network and my surrounding neighbors perfectly, but for some still unexplained reason couldn't get on. I turned off the WEP. Never had Mac addressing turned on, and then one tech who knew nothing asked a 'higher up' who suggested opening ports 8000-9000 as a last resort. All of which I did and still nadda.
I started to think this 100 had a fried wifi chip. As a last resort I thought of going to Circuit City and testing mine in store besides their own in their network environment. Before I get to what happened I should tell you that the night before I called yet another clueless tech guy at Sirius. He had no suggestions. When I told him I could see my neighbors networks he said I should try to hop on. One of my neighbors never renamed their network and it's called linksys. The tech told me "don't bother with that as it won't get on that since it's probably a 'G' mode so it won't work".
Now fast forward to Circuit City. I could see their network and successfully log on WHOO HOO. So now I am thinking what's wrong with my network. I found the head tech guy who ran the network at the store and asked him about their network. He told me that it is on a G only Linksys router????
Now I am confused as the Sirius guy (and everyone on this forum seems convinced that it doesn't work on that mode). So I am now on another network (Linksys) and tomorrow when I can access the admin settings I am going to see what this network runs on.
Needless to say the Sirius folks have precious little documentation on the WiFi set up and are quick to blame the router for any problems you may encounter thus shirking their obligation to get you up and running which is total Bullshit.
This is a F*&ing network appliance and they better damn well realize that and learn about networks and router settings so they can properly get their customers who paid ALOT for this unit online.
You call up any computer periphery manufacturer and they will not only tell you everything you need to know about their product but everything else about the network it touches.