
08-21-2012, 06:08 AM
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Digital Radio Enthusiast
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Join Date: 11-17-2008
Posts: 4,398
Rep Power: 156
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Quote:
Originally Posted by TX WJ
How do you get Directv to fix a busted computer?
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they have a new Premier Protection Plan that will fix any device (except cell phones) that can stream DirecTV. this includes all computer components and A/V components (wires, keyboards, monitors, routers, etc...), TVs, tablet computers, etc... It is the best protection plan/extended warranty I have ever seen. It is so good that it is almost too good to be true. If they can't fix the item on the first try (everything except for laptops and TVs smaller than 32" are repaired in your home) then they either replace it with the same thing (this will always be done if the item can still be purchased new), with another item from the same brand with like specs, or they give you the fair market value. they have already replaced my Onkyo A/V receiver because it could no longer pass-through the HDMI signal and repaired a TV because one of the HDMI ports was blown.
There is a service fee of $50 per repair, on some items, a $2000 transaction limit, and a $6000 yearly cap. The plan, in no way, says that the item has to be in your possession when the damage occurs (which opens the door for you to buy something already broken) or that you must buy the item new. There are two levels. One is just the premier protection and the 2nd adds accidental damaged protection (liquid spills, drops, etc...).
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